The problem with hiring customer service means they have to be trained-- financial matters mean more training because laws and stuff that effect crypto.
Polo admits they have system instability at the moment and that's why they disabled Etherium on their site.
Hopefully everything will be smooth again once the network is back to functioning.
RE: Steemians: WARNING: Do NOT use Poloniex at this time for your STEEM and SBD transfers, and maybe other things - Here is why: