Here is the statement the company put out:
Dear user,Following the official announcement "Announcement of IDAX withdrawal channel congestion" on November 24, We announce Urgent notice about current situation of IDAX Global.Since we have announced the announcement on November 24, IDAX Global CEO have gone missing with unknown cause and IDAX Global staffs were out of touch with IDAX Global CEO.For this reason, access to Cold wallet which is stored almost all cryptocurrency balances on IDAX has been restricted so in effect, deposit/withdrawal service cannot be provided.IDAX Global is doing its best to try to grasp variety of news and current situation exactly including rumor on internet community.IDAX Global is drawing up an emergency plan about platform services including deposit/withdrawal service so it is recommended that you refrain from using our all platform services.We are really sorry for this situation and for all damaged users who love IDAX.
I hope you didn't lose your money! Remember, not your keys, not your money!
Here is the link: https://idax.zendesk.com/hc/en-us/articles/360037327571-Urgent-announcement-about-current-situation-of-IDAX-Global