Wow! Really good and informative post! I'm not a tech guy, but the details given in your post are very clear and i understand.:)

I am for one, really upset about ETN support. They didn't release my full tokens even thou i submitted everything. I'm missing a screenshot of my spend in ETH cause i don't have access to my old Exodus wallet. So i'm left with 50% of my ICO buy.

With your post and my problems, it doesn't help me to have a great trust in their team!