Dear QUOINERs
I hope you are having a wonderful weekend.
I just came back from Malaysia meeting the Chairman of the Securities Commission of Malaysia. I am extremely positive that Malaysia could be one of the leading countries in South East Asia regarding cryptocurrencies.
Here are the updates for this week.
1.New Token Listing
We had 3 token listings this week.
Rock token: RKT is a key component of the Gibraltar Blockchain Exchange’s effort to create a robust staking model for ICOs on the GBX platform.
Coinstarter: STAC is a new way for crowd funding to occur using the Blockchain
Flixxo: FLIXX is creating a Blockchain based ecosystem for the distribution of media that is removing intermediaries between content producers and consumers.
We plan to list 3 new tokens this week; Dragon, One World, and Hero Token.
2.Product Development
I am excited that our LIQUID Platform development is progressing well.
Despite additional overhead and reporting on our security processes to the Japan FSA (due to the hack in one of the exchanges in Japan), we are now able to refocus our developers on the LIQUID Platform.
It is now back on track.
We will be making a series of announcements this month and our current plan is to launch the first version of the LIQUID Platform early April.
It is an aggressive target but this is our plan (assuming no setbacks or global incidents).
In the coming weeks, we will set up an AMA to update you on LIQUID’s progress.
3.Marketing
We have rolled out the QASH Rewards Program dedicated to rewarding community contributions through written posts and Twitter retweets.
QUOINERs can now earn QASH by writing an original blog post or retweet posts from our official Twitter account 
For Written Content, we will reward written content on quality reviews about QUOINE across media platforms such as blogs, forums, Facebook, Reddit, Steemit, Twitter and more.
For Twitter Retweet, we will constantly post updates on our official Twitter account: https://twitter.com/@QUOINE_SG.
Only one Retweet submission will be accounted a day for the QASH Rewards.
Learn more about our QASH Rewards Program for Written Content and Retweet on our Steemit and Medium blog:
Medium: https://goo.gl/vvGqzY
Steemit: https://goo.gl/dYdXDs
Btw, 3 days into the program and we have received over 500 submissions for both Twitter Retweet and Written Content!
Thank you so much for your contributions!!
We have the best community in the token world.
4.Operations / Customer Support
- We have quadrupled our ticket support handling capacity over the past 4 weeks.
This week alone, we solved 8,883 tickets in Manila and 2,389 tickets in Vietnam. This was more than double from last week in Manila and almost 4x in Vietnam.
Both all time highs. And we will continue to improve.
Our support operations now extend 7 days a week . Sunday afternoon to Saturday afternoon. Weekdays are 6am to midnight. Saturday is 6am to 3pm. Sunday is 3pm to Midnight. Singapore time
- For Token Retrieval, we conducted our second batch of over 50 retrievals for Pre-Policy (pre Jan 1st) claims.
As these incorrect deposits happened quite some time ago, we will need your help by logging information of these incorrect deposits by filling up the following form: https://goo.gl/forms/KGVKuN5Egw9Tv43B2
Please note that any incorrect information provided may cause the retrieval to be delayed until the next cycle.
Deadline for submission for pre-Jan retrievals: 22 March 2018
Refer to Article : https://qryptos.zendesk.com/hc/en-us/articles/360000144371
We are also revamping our entire customer on-boarding processes and are targeting end of Q1 to roll out.
Finally, I am heading out to Sydney monday to speak at the Salesforce’s World Tour. If anyone is there, feel free to contact me.
That’s it for this week and I hope you have a wonderful weekend.
Mike Kayamori