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The County of San Diego has made great strides over the past few years, however, to change that perception. We are using technology to improve efficiency, simplify processes, ensure privacy, save money and, most importantly, make things easier for our constituents. Digital signature certificate online here.
It’s no longer a matter of if government agencies will transition to digital processes but when. Here are some things I’ve learned through our process:
Get everyone on board internally as quickly as possible.
The first step is to make sure the administration is ready to make some changes. My elected official’s vision was to bring our products and services to everyone’s fingertips – Anytime, Anywhere, Anyhow. As we discussed the rollout of this new technology, some were worried that it might take away jobs, but surprisingly it’s the opposite: people can now do their jobs better because of less time wasted on inefficient workflows.
Ensure technology is authorized statewide and compliant.
Compliance is a huge factor for government agencies, and we took this into consideration as we began looking for a secure digital solution. Our journey to digital signature usage began with extensive due diligence to vet the technology vendors. One of the greatest advantages of Venture care was its outstanding security.
Make the transition as easy as possible.
Once you have team members on board with the idea of e-signatures or how to get a digital signature and you’ve found a compliant technology platform, help make the paperless transition smoother by thoroughly training your staff. Implementing new technology should be a seamless process for both internal staff members and constituents.
Implement technology that provides a quick ROI.
New technology adds a new line item expense to your budget, so make sure that what you choose will deliver a quick return on your investment.
Simplifying once cumbersome and time-consuming processes have enabled our staff to improve their job performance and provide better service to the residents of our County. Other government agencies have taken note of our success and are looking to our program for guidance and inspiration.
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