That's interesting what happened. But if I'm not mistaken, when you send 20 SBD twice then the bot puts you down for 40 SBD.. so you got an upvote worth that. That's probably why they couldn't refund you because you paid 40SBD and got that much (or what was available percent wise) in an upvote from the bot. Either way, I'm sorry to see you go and hope you change your mind one day. That situation definitely sucks but isn't worth leaving for. I've lost money with some bots too. It stings but ya gotta keep going.