The EOS communication channels are showing that there are loads of people who have a problem with claiming tokens.
It should be a standard for all ICOs to provide support.
It also shows a significant weakness of Ethereum network ( gas and gas prices ), It's difficult to expect from the average person
to understand how much gas will be used and at what price . We could argue that everything is explained on the site, but sometimes things are just not working. For technical people it is easy to understand what is currently not working, for average Joe is a black box.
If they cannot claim tokens, it spreads a lot of unnecessary FUD.
On telegram, there is one guy not associated with EOS who is doing quite good job explaining everything. But that should be EOS team responsibility.
That should be fixed ASAP.