I would check MyEtherWallet to see if the EOS is there by loading the token details into the MyEtherWallet with the following steps:
- Click Send Ether & Tokens
- Load in your wallet file and unlock it
- Click Add Custom Token on the right side of the page and add the token details below:
Token Address: 0x86fa049857e0209aa7d9e616f7eb3b3b78ecfdb0
Decimals: 18
Symbol: EOS
Name: EOS
EOS should now be available as an option in the currency dropdown of the transfer screen. You can now transfer it to any address.
RE: Video: How to claim EOS tokens