It really does.
Picture this: you're checking in at a 4star hotel abroad and nobody in the reception speaks english. 😐 Nothing good comes after this.
Triple room and just one key. 👱👱👱🔑 I ask for copies, they say they don't have because previous costumers took them. We were staying for 6 nights so I thought it was a matter of time. Apparently not. No keys and that's it.
No info about wifi, password, breakfast time and location... not even about the room location which was two buildings away.
And no info about swimming pool towels. So I went to the pool and nobody speaks english. I asked how to get a towel, the lifeguard hands me a foam stick. I tried the reception again, they sent me to the info point. - to the left... follow the signs. - the signs pointed to the restaurant and the swimming pool; nothing about the info point. I had to ask other clients that were passing by to find out where the famous infopoint was.
Infopoint: each towel 10€ loan + 10€ deposit.😜
Bar... guess what? nobody speaks english. It was a challenge to get something other than beer. 5 out of 6 cocktails needed lime. They're out of lime for almost two days. I asked the other cocktail... they don't know how to make it and I end up giving instructions. 🍸
Nice location and pleasant facilities are needed but a functioning staff makes wonders. You don't think about it much because there are minimum standards you expect to be fulfilled. Not always...
RMach