My wife seemed to not want to vacuum, so when she was doing it, she broke it. I thought it would be a simply fix. It was, only if I could get the parts, but I could not. So I called the manufacture, and it was a month out of warranty, but they said they would fix it. So I put it back together, sort of. I took it apart 2 weeks ago, and with so much stuff going on, my mind did not remember. But after 2 hours I got it mostly back together. I did break one screw, and now the switch does not move at all. Haha. I also broke the wheel locks, and put them back in the box. When they open it they are going to laugh.