Hi,
I got a nice personal reply from genesis today, I was asking them regarding their payout issues:
thank you for contacting us.
We have been experiencing some technical difficulties in the past few days. As a result, user balances were not shown correctly and the functionality of the website has been reduced.
This is representing a bigger challenge than expected, but our IT Team is currently working on solving the issues. This situation has also forced us to hold payouts since the last 20th of July, but they will be released to your wallets as soon as the situation is stabilized. We expect to have everything solved (payouts included) during this week.
We apologize for all this inconvenience and thank you for your patience and understanding.
Best regards,
Kris
Genesis Mining Customer Service