Guest calls down at 4:30 while im setting up breakfast to say his son has vomited...I offer new bedding including mattress pad replacement because we are sold out and can't move rooms...he proceeds to argue with me telling me he demands we send an emergency clean up crew into his room or he wants a full refund...which I also can't give without my managers approval who isn't here obviously...he says I'm a hostile employee and that he has mine name and will be filing a report with corporate...
