It's the usual story, you sell an item online, you book a carrier who assure you they are one of the best, then.......
The customer emails you to let you know that the expensive chair they have just taken delivery of is badly damaged!
Apologies are made a refund offered.
Then the real fun begins, you get in touch with the carrier who says they are not responsible as they are part of another group, when the other group is contacted they say the same thing! on and on and on until eventually and might I say reluctantly, I am given an email address in order to proceed with my claim for compensation.
Why do carriers act in this "pass the buck" fashion? it makes no sense.
Hermes have lost a valuable customer.
A shame that one cannot trust these people to do what is essentially an easy task.
hashtag sad face :0((