Whoooops! Sh!t happens I guess? I mean, as long as you were still willing to do what you could to accommodate them, there shouldn't be a problem. At least with me, there wouldn't be. Of course, you will always get those types that will make a scene. Best you can do is your best. Don't let those types drag you down. The fact that you have guests returning so often, and that you have a great relationship with them already speaks volumes for your 'service delivery'.

Hopefully I will get a chance to be one of your guests sometime. Would love to give Poe some rubs, hehe.