It can be hard to tell trolls and sarcasm from honest support.

That can certainly be true. If I hadn't already seen this account's sociopathic behavior, that would feel like a more likely possibility to me.

I guess we'll see if the account attempts to explain, spin, or otherwise address this post... but so far this is the only reply I've gotten from it, since I started calling out the malicious downvoting of the curangel project, as well as the threats that azircon (who DVs for curangel) has made against users: