I have heard the saying that customer is king and they are always right but I have never really banked on it. When I require services done for me, I try as much as possible to be specific and explicit in the details of what I want and I also do well to let the service provider know that if there is a default in my request, then complete payment will not be made.
So far, this hack worked and there were less complaints from me as a customer but one particular occurrence broke that streak for me. I had gone tbmake my hair at my regular salon but in arrival, I was told that she was not around.
I couldn't wait as time was already running a Sprint on me like it was going to attend it's wedding. I paced a while thinking of my next option and then I thought if visiting another hair salon.
I found one easily and the decor lured me to it. I simply assumed that the hair stylist must be badass since she had such a lovely shop with new equipments. Truth be told, she welcomed me in with grace that my head was getting oversized.
I sat down and told her my desired hairstyle, to which she told my to relax that my hairstyle was easy. Feeling glad for my good luck, I relaxed myself into her seat and allowed her to work her magic.
After a while, she tapped my shoulder and said ”Aunty, I don finish your hair”. I smiled inwardly at her speed before sitting upright to check myself out in her mirror. I was expecting yo see an elegant hairdo on mu elegant face but what i saw was equivalent to God fobid.
”Oh my gosh, what is this?” I asked flabbergasted.
She thought I was too excited and wanted to praise herself but the hawk like look from my eyes shut her up immediately.
”Aunty, you no like the hair?”
”Madam, was this what I explained for you to do?” I asked her still shocked at the disfigurement of my hair.
”Em…yes. You say make I plait fishbone for you and that is what I do for you”.
*”Really, so this is your version of fishbone. You should have told me that you don't know the hairstyle so that I could choose another one. Now you have wasted my time, energy and resources. What is all this now?”” I lamented as I kept trying to figure out what was on my head.
I requested for fishbone hairdo but got something weird on my head. The fish was not there neither was the bone anywhere to be seen. I hissed and hissed like a pregnant snake as I stared at the mirror, while using my fingers to separate the braids on my head but it wasn't working.
Sensing my unhappiness, she asked me what I wanted to do about the issue. I guess she was probably afraid I would cause a scene and wanted to avoid that. So I re-negotiated the initial price and got a 40% discount plus, I demanded that she loose my hair and make simple all back corn rows for me.
She wasn't too happy with the whole thing but she no get choice because at that time, I was the king and she needed my patronage.
After she had manager to rectify her mistakes, she apologized and asked me to visit her salon. I stood up, dussted myself, smiled and walked away in my mind, I was like ”In your dreams”. Since then, I have never stepped foot in her salon.
Thank you for reading.
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