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Conflict - Do you think conflict is inevitable? How do you handle conflict? What strategies do you use to resolve conflict?
Conflict is a situation that arise when people, group, or countries disagree due to unacceptable differences in interests, expectations, values, cultures or opinions between them. These disagreements could also occur in work places or even among friends.
Humans generally are wired differently. These individuals' differences are responsible for opinions, likes, dislikes, expectations and values. As a matter of fact, no two individuals are the same, not even identical twins. It is as a result of these differences that disagreements arise on different occasions among individuals or groups. Couples disagree, siblings disagree too, groups and even countries all disagree for different reasons. Hence, I think conflict is inevitable.
When conflicts arise wisdom is required to handle it so as to avoid escalation. As a leader, when conflict arises between colleagues, I first interact individually with the disagreeing parties. The reason is because I'm dealing with adults, some may have anger issues who may not be able to control themselves if called together. The situation may escalate during that process. But if it's between children I could meet with both parties knowing I could handle whatever that may ensue and sort it out.
Conflicts resolutions require different strategies depending on the weight of the issue and behaviour of the parties involved. However, if I try a particular strategy and it doesn't work, I try another. Here's some of the strategies I use in resolving conflicts;
- Dialogue - After I must have heard the individual's side of the dispute, I invite both parties for a discussion. Here, since I have already gotten the full knowledge of the bone of contention, I'll try as much as possible to analyze an individual's perspective so as to find a common ground to resolve the dispute. But if I'm directly involved I confront the person and resolve the disagreements. Another strategy I use is;
- Compromise - knowing fully well that conflict is a clash of interest. No one wants to let go of their own opinion, interest or expectations, here the application of wisdom is very necessary. I devise a means to identify possible solutions both disputants will accept to end the conflict. Using this strategy on a personal basis, I choose to let go even when I'm right because I know it's not all disagreements that require my energy.
- Professional Assistant - I use this strategy, though on rare occasions when I've exhausted the first two without success. I seek the intervention of a professional to look into the issue to salvage the situation. I confide in a senior colleague or my partner depending on the type of disagreement.
Encountering conflicts in different areas of life is inevitable, as there are individual differences which are bound to clash on different occasions. Applying wisdom to resolve these conflicts for peaceful coexistence is necessary. Choosing to let go for Peace's sake to avoid prolonging the issue is paramount. Hence, the need to adopt various approaches depending on the weight of the conflict and behaviour of the disputants involved.
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