We don't believe that there's any blackmail involved here, nor does any of the users being followed by this bot account have the ability to blackmail anyone on the platform. It would seem that the downvotes that were issued to your service stemmed from frustration from not receiving a response through official channels.

So, putting aside downvoting and focusing on Spam, can you explain the rationale behind the refusal of the service to take action against obvious spam?

If we understand your comments above correctly, you're stating that there are different rules for different users, is that correct?