Do you know about Daraz? This is the leading online market place in Bangladesh. It is logistic company that is offering service here last 8 years. I usually like to buy products at online marketplace and that's why, bought many things from Daraz. According to Wikipedia it is characterized as follows:
Daraz is an online marketplace and logistics company which operates in markets of South Asia and Southeast Asia. It was founded in 2012 by the German venture capital company, Rocket Internet. Daraz Group operates e-commerce platforms and logistics service in Bangladesh, Myanmar, Nepal, Pakistan and Sri Lanka. Bjarke Mikkelsen is the CEO and founder of Daraz. In May 2018, Daraz Group was acquired by the Chinese e-commerce company Alibaba Group.
Today I will share their bad services that I have experienced recently with proof. I have realized why people of my country is losing faith from e-commerce and it is becoming difficult for other e-marketing based companies to sustain for this lack of trust.
There is an option of Flash Sale for offering some exclusive products at a very cheap rate. I was wondering to see some baby suite here and tried to offer. But when I click on the product, it redirects to the product page, I become astonished that the rate is different (185tk) from that was showing on the flash sale page (149tk).
Price showing 149tk at Flash Sale Page
Price showing 185tk at product page
I complained the daraz customer care, they was arguing that the price is 185tk. They also giving suggestion to use Daraz app rather than checking the original complain!
Then I send them the screenshot. After receiving the screenshot, the customer care personal agreed that it was a mistake. They apologized then saying sorry.
my conversation with daraz customer care
But the matter is they were just arguing without checking my complaint. It was very much disgusting. An online marketplace should take a complain seriously.
Still now it is showing the false price of the Pack of 4 Cotton Nima for New Born Baby-100% Cotton that is 11th product of the link page and it will remain more than 2 hours too. I don't know why such type of mistakes are occurred and even after complaining, why they don't any care about us!
About Me:
I am Tariqul Islam
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I am an Engineer by Graduation,
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