Most Business Owners IGNORE This Process with New Customers. But why?❓How do customers and prospects first experience your business when they contact you? Is it clunky, cold, uncaring?
Category: Customer Service, Business Operations, Sales
If you like shopping, you'll hate this Glitch. There's such a thing as Secret Shoppers. Business owners get to discover how they're handling inbound calls.
In sales, one thing that is hated, besides sales itself, is role-playing sales activities. It's terrifying but so incredibly useful to improve sales skills.
In the insurance industry, I know an incredible consultant who helps insurance agencies with this type of service so they know how staff is handling incoming calls. This can be some tough love on what important elements need improvement in your business operations.
🎯 Goal: Review your inbound procedure. Do you have one?
🚧 Actionable Item: Research consultants in your vertical to see if they have this type of service or ask a few trusted friends to call in and inquire about your products and services to see how they experience the "customer journey".
💥 Find out more about the project: https://auroraconsulting.biz/lets-glitch/
👚👕 Shop our Merch: https://auroraconsulting.biz/shop-merch/#!/all
Welcome to the Biz Glitch 366 series where we discuss 366 mistakes that we've made and seen in business over 6 decades combined.
We'll share a mistake of the day aka GLITCHES. We've organized the 366 glitches into 21 categories. Accounting, Bookkeeping, Branding, Business Growth, Business Operations, Business Structure, Credit Score, Culture, Customer Service, Cyber Security, Financing & Financials, Human Resources (HR), Insurance, Marketing, Mindset, Legal Issues, Outsourcing, Sales, Technology, Training/Education, Website Management
WHO WE ARE:
60+ years combined of owning, running and managing businesses and working with thousands of business owners to understand how business can be fun or it can falter.
Know ahead of time what mistakes to manage and what problems to prevent...BECAUSE THEY HAPPEN!
https://auroraconsulting.biz/lets-meet/
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▶️ 3Speak