I quit just before Christmas. I regret the choice in many ways, but administration above the level of branch manager had become completely intolerable, and the long-promised pay increase was accompanied by a reduction in hours. My job title was ranked well below the level of responsibilities I had assumed. It was difficult, and the absence of appreciation within the upper echelons of the organization for the people doing the work was palpable. My story is just one of many from other staff slighted in similar ways.