AI is starting to become an annoying buzz in the background for me. I won't pretend any great AI knowledge or skills, I'm not interested (or efficient enough maybe) to try and automate tasks with AI. I may be wrong, but the juice does not seem worth the squeeze from my perspective , which is, someone with a nodding relationship with tech.

What I find interesting is how it is being latched onto as an "all of a sudden big change". I can't see it being vastly different from any of the other useful tech innovations I've seen in my lifetime (computers, internet, smartphones, wireless connections etc. etc.).

From the business perspective, I believe that business is simple. Focus on your core, provide something ppl want, do it well and make it easy for them to get it.

Personally AI is the root of many recent bad customer experience's for me. Chatbots that go in circles, complete absence of a contact phone number are immediate instances that come to mind.

AI will be as useful as the computer, by that I mean , it will enable efficiency, will be a powerful tool to aid productivity, will be ubiquitous, but it's gotta work right to be any of those. Your old, slow, buggy PC is not a productivity enhancing tool, the software that crashes every 10 mins isn't either, neither is an AI chatbot that pisses your customers off, or an AI purchasing agent that buys counterfeit product because the "documents on-line say the specs match"

So yes, quality over quantity, excellence over good enough and above all functionality over gimmick.

Keep it simple, do it well