The importance of Emotional Intelligence for business development

Written by:Diomer Antonio Galán Rincón.

Bachelor's Degree.Public Accounting / MSc.Science of Higher Education.

Over the years, it has been observed how human interaction in the organization is what makes the difference in the type of service or attention provided to its customers, therefore, human beings are eminently social and interactive; where their actions are characterized by chance, uncertainty, risk, contingencies and sudden but constant changes.

To this end, they must have a management or human resources that are trained, committed, identified with the organization and its objectives, that have and demonstrate mastery of the new administrative advances, that efficiently use the administrative tools required to be highly competitive.

Under this premise, the new organization must be restructured taking into account technological aspects, as well as work processes that allow it to somehow improve the quality of its services, but also to assume that the human factor is necessary to refocus it as a fundamental asset being a true promoter of the improvement of the company, becoming successful when they give greater value and emphasis to the people with whom they work.

However, in the organizations it is observed how the people who work in them are constantly changing, they are professionalized, they adopt new learning mechanisms that allow them to develop a series of aptitudes towards work, creating in them the responsibility and commitment to learn new things, motivating them towards the achievement of objectives and goals, but in the same way many times there are different agents that affect the adequate development of the activities due to stress and fatigue, which generates changes in the behaviors of each worker and that somehow influences the efficient performance of their functions.

According to Cooper and Sawaf (2005), "emotional intelligence is the ability to feel, understand and effectively apply both the power and acuity of emotions, being this source of human energy, information, connection and influence". In its particularity we can say that emotional intelligence is the main and most important source of drive, legitimacy, aspiration, activating in turn our intimate values and purposes in life and then transforming them into things we think, as well as things we live.

Moreover, we can also say that emotional intelligence determines the human potential to learn practical skills based on its five elements: self-awareness, motivation, self-regulation, empathy and relationship skills that are fundamental for the development of an organization.

I hope you like my article and I would appreciate all your comments.

1.- Cooper and Sawaf. (2005). Emotional intelligence applied to leadership and organizations. Bogotá. Editorial Norma, S.A. First Edition.