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Ledies tonight wants to share a post about "Way and ethics of using good communication tools in business."
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Communication is key in all businesses. The company will grow if internal and external communication are established properly and create a positive relationship in it. Like the relationship between leaders and managers, managers with teams, between teams / departments and so forth. In addition to internal communication, the crucial communication that must be built by the company is communication with its customers. Because, after all, without customers, the company will not be able to record sales.
Learning how to communicate with customers is an important part of creating sales. However, communication alone is not enough to produce a customer for your business. You also need to understand how to communicate successfully at all times in order to create sales.
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In conducting communication, of course, it cannot be separated from the ethics of communication. Although the course of the communication through aids or communication media, but still must maintain the ethics of communication. Likewise, business communication must also pay attention to the ethics of communication, with the following reasons.
a. Business is competition
Business is a form of competition, so that every businessman involved in it will always try in every way and effort to win.
b. Business rules
In business competition, the rules used are different from the rules that exist in social life in general. Therefore each business person carries its own rules.
c. Moral rules
Business people who obey the moral rules will be in an unfavorable position in their business, in the midst of fierce competition that justifies any means. But not all business people will justify it, but there are still those that are consistent with moral rules.
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As with any communication process in general, the business communication process also occurs through the stages of communication and begins when the message sender conceptualizes an idea or message and ends with feedback provided by the recipient of the message.
Considering that business communication processes occur reciprocally, business communication processes are like walking in one cycle. One communication model that can be used to describe business communication processes is the Schramm communication model.
In using communication tools, we also need an attitude, namely the attitude in Operating Communication Equipment. Here's how:
1. Be careful
The operation of the telephone must be done seriously and focused on implementing it. Concentration on work is the attitude of optimal work results. Never work while daydreaming, playing, or thinking about something that has nothing to do with work. Just like us, when dressing up in a complicated and chaotic state of mind, the results will be chaotic and even lose a lot of things.
2. Thorough
Operate the telephone must be done carefully and try to double check everything that has been done. Be careful in the use of language, greetings, and delivery methods. Examine the message delivered by the caller. This accuracy will reduce the risk for the company.
3. Polite
Operation of the telephone must be polite in speech, attitude and actions.
4. Right Principles
Telephone operations must be carried out in accordance with applicable rules of ethics and the applicable ethics are tried.
Hopefully the discussion above you can understand and can be applied to yourself and the author. If there are mistakes, I'm sorry, because I'm just an ordinary writer who still has a lot to learn.
