Hello my good friends hive! Yesterday I was a bit full of work, when I was able to get out of work the power went out and I could not post. Today I bring you a personal experience lived yesterday, that despite all the anguish I felt at that moment I can say that God's timing is perfect, and that everything in our life happens to leave you a learning experience.
I would like to share with you what happened with this cake. As I described in another post, my husband and I form a team in the sale of cakes, customers are always satisfied not only with the presentation of the cakes, but also for their taste and quality.
Siempre procuramos que los clientes hagan el pago de su pedido el día de la entrega con el fin de ellos no sientan que están siendo estafados al no ver su producto realizado, aparte de eso como política de equipo siempre confirmamos los pedidos por lo menos tres días antes de entregar por si ocurre alguna eventualidad y el cliente cancela.
We always try to make our customers pay for their order the day of delivery so that they do not feel that they are being cheated by not seeing their product, besides that as a team policy we always confirm the orders at least three days before delivery in case any eventuality occurs and the customer cancels.
Así paso con este pastel confirmamos el pedido y dimos manos a la obra. Para la elaboración del pastel debido a que tenemos diferentes horarios de trabajo iniciamos a las 5 de la madrugada con la decoración y para cubrir otros pedidos, básicamente arrancamos con todos los pasos para la elaboración del pastel tomando la evidencia fotográfica correspondiente para postear en la página.
This is what happened with this cake, we confirmed the order and got down to work. For the elaboration of the cake because we have different work schedules we started at 5 am with the decoration and to cover other orders, basically we started with all the steps for the elaboration of the cake taking the corresponding photographic evidence to post on the page.
Una vez concluido el producto me puse en contacto con el cliente explicando que su pedido estaba listo y que ya podía cancelar y retirar. el cliente reviso el mensaje y acto seguido me bloqueó.
Once the product was finished, I contacted the customer explaining that his order was ready and that he could cancel and withdraw. The customer reviewed the message and immediately blocked me.
De verdad la angustia se apodero de mí; las personas que trabajamos en esta rama estamos sujetos a muchas críticas y en un principio pensé no le gusto el producto. Indague mucho buscando la forma de comunicarme y me diera una explicación, como ya tenía su nombre lo busque por las redes sociales y lo conseguí. Le escribí preguntado ¿qué pasaba? ¿Por qué? Me bloqueo y seguía sin respuesta; fue cuando escribí de otro número y por fin me dio respuesta. La torta estaba muy bella pero lamentablemente había gastado la plata para cancelarme el pedido.
I was really distressed; people who work in this field are subject to many criticisms and at first I thought he did not like the product. I searched a lot looking for a way to communicate and give me an explanation, as I already had his name I looked for him through the social networks and I got it. I wrote to him asking what was wrong, why? He blocked me and still no answer; it was when I wrote from another number and he finally gave me an answer. The cake was very beautiful but unfortunately he had spent the money to cancel my order.
En ese momento ya no fue angustia sino ira de pensar lo mal que había actuado, hable con mi esposo y él serenamente me dijo “déjalo ir”. En ese momento mi juicio se nubló pensando en todo el trabajo que habíamos pasado, las horas de pie decorando, recortando armando todo para entregar a tiempo; finalmente decidimos poner en venta el pedido pidiendo un menor precio para no perder tanto… así pasamos la tarde esperando, respondiendo preguntas entre otras cosas.
At that moment it was no longer anguish but anger at the thought of how badly I had acted, I spoke to my husband and he calmly told me "let it go". At that moment my judgment clouded thinking about all the work we had spent, the hours of standing decorating, trimming, putting everything together to deliver on time; finally we decided to put the order on sale asking for a lower price so as not to lose so much... so we spent the afternoon waiting, answering questions among other things.
Se hicieron las 5 de la tarde y el pastel no salió debido a que estaba personalizado y fue difícil su venta, en medio de la meditación recordamos que un pastel debe transmitir siempre alegrías, momentos plenos de risas y otras cosas positivas; fue allí cuando decidimos repartir el pastel con vecinos y familiares.
It was 5 o'clock in the afternoon and the cake did not come out because it was personalized and it was difficult to sell it, in the middle of meditation we remembered that a cake should always transmit joy, moments full of laughter and other positive things; it was then when we decided to distribute the cake with neighbors and relatives.
Digamos que fue un momento en un principio amargo, pero poco a poco el escuchar los comentarios directos de nuestros vecinos y familiares fue cambiando el panorama llenándonos de entusiasmo y buenos pensamiento. Es verdad nuestro cliente falto, pero al final el pastel logro su cometido brindar felicidad a quienes lo comparten, realmente espero que este cliente pueda resolver sus conflictos para que no les ocasione un mal momento a otros emprendedores.
Let's say it was a bitter moment at first, but little by little hearing the direct comments of our neighbors and family members was changing the picture filling us with enthusiasm and good thoughts. It is true that our client was missing, but in the end the cake achieved its goal to bring happiness to those who share it, I really hope that this client can resolve their conflicts so that it does not cause a bad moment to other entrepreneurs.
Nota: al final de la tarde nos llegó de sorpresa a la casa, un pedido grande para el siguiente día lo cual nos hacía recuperar la parte material gastada en el pastel lo cual demuestra que Dios siempre está presente y que su tiempo muy a pesar de lo repetitivo de la frase es “perfecto”.
Note: at the end of the afternoon we were surprised to receive a large order for the following day, which made us recover the material part spent on the cake, which shows that God is always present and that his time, despite the repetitive nature of the phrase, is "perfect".
Las fotografías son tomadas con mi teléfono Redmi note 9// The pictures are taken with my Redmi note 9 phone.
Emoji de Bitmoji.// Bitmoji Emoji.
traductor deepl.// translator deepl.