Create a problem with nice-sounding policies
As the problem ramps up
Blame the other side and
Position yourself as the solution
To the problem your policies created
but shhhhh....

Why? It described what my friend complained about. You see, a lot of people create policies that favors them, and no matter how the common people wants to change it, it always remains at how they want it to be.

Ugh, this is so similar to what we live in Venezuela, where the government has been dictating policies for more than 20 years but "they are not to blame for anything".
I can understand your friend's uneasiness. Hopefully this doesn't end up affecting his emotionality.
In Venezuela, the government created "peace judges", "peace quadrants and peace zones" in the communities, but believe me, the functions of these are very distorted; for example the famous case of the Cota 905 neighborhood in the city of Caracas, a "peace zone".

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