How rude of her. Sometimes, these are the sellers who play tricks and sell bad and damaged products. At other times these are the customers who damage the products and come whinning about your fakeness.

Involvement of police in any case makes the scenerio worse as the police is only concerned with their own gains. It's good to know that the senior officer came to support you.

How did she agree to pay the money for screen ? As you told she was not ready to pay for it