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Hello dear friends, welcome to my blog.
In life we must always render service or service rendered to us at every given time. But our actions and inactions speaks more volume.
If you are an entrepreneur and doesn't have patience, you will loose a lot of customers but even at that, you need to be principled and strict else you will always run at loss.
Customer's right
I want to share a little story about me being a customer here and how it all went.
As a business lady who is into fashion of every type, I was contracted by an association to supply printed t-shirts for the association and being a smart lady, I contracted a printer who was to print names on the t-shirts while I supply in bulk.
The first, second to ninth set was satisfactory until the tenth supply when the printer printed a colour that had stripes on it.
Seeing it I was disappointed and told him I was going to return it if they refused and he was confident that they won't reject it but alas! It was rejected and the law of the association is that the shirt cannot be worn with the association name outside their function and I explained to the printer.
As God will have it, he collected it back and gave me another one though I know he won't be at loss because he knows exactly what to do about the wrong one.
Last month I was in the bank (Guarantee Trust Bank) for some business transactions.
I was wrongly directed to another cue and after spending about 30 minutes I realized I was in the wrong place and had to to join another cue afresh which I grumbling did.
You know how Nigeria baking system is na. After standing on the cue for God knows how long, I got tired and decided to sit when someone left a vacant bench but I told the person I was standing behind in case of misunderstanding but unfortunately, he also disappeared but I was able to trace my position but when I stood up to be attended to, the "Mr customer service guy" said he would only attend to the people standing.
Gosh! I was so angry but held my cool trying to explain myself but he seems to be the god of the moment until I told him he was only working there because of customers like us and he can't expect everyone to be strong and standing for long. I said if I leave this place, you will be at loss not me and everyone was like wow! So people can still talk to these bankers?
When I was done talking, I didn't go to his desk any longer. I went to a different desk and I was warmly welcomed not because that person knew what happened oo. I think he was more customer friendly.
I was pained but I gained
Another experience was when someone ordered for clothes but I was underpaid and I was extremely and visibly angry (but it was in the night and he couldn't see my face). I wanted to vent out the anger but something whispered to me to be calm down which I did.
By the next time I brought another order, he made complete payment and I also got 5k gift from his friend because they were impressed with my job.
