Hi, friends! 🤘
This is the 1️⃣ first post of series: HOW TO WOW©️
(actually looking for a designer)😜
In this column, I will describe real-life cases
which happened when restaurant employees used their knowledge and experience to create delight among customers.
Some stories will be described from the words of the staff, some from the words of the guests.
Also, sometimes there will be stories that are my personal observations.
All names have been changed, matches are random
Why is this interesting?
In most cases, the ideas of the employees and the methods of implementation are delightful and I cannot help but share these with you!
Posts will be useful to service workers.
Also, I will be glad to see your opinions about these or those described stories, maybe you have something to share from your practice?
Welcome to comments!
So, let's start!
Case #1 | the waiter's story
One evening Vitaly celebrated his bachelor party with us, his guests gathered for a very long time and one of the latecomers was his brother Dmitry. As it turned out later, Dmitry had a daughter that day and he immediately came to us from the hospital, as they say "from the ship to the ball"
I decided to "make wow" and please his wife with our delicious cheesecake, attached a stick with congratulations to the package.
An hour later Dmitry disappeared somewhere ... he was taking a present to his wife.
HIs wife, the whole ward and the nurses were wildly delighted and could not believe that there is restaurants, that can do that.
As Dmitry said: “my wife cannot wait to be discharged to come to visit you"
Case #2 | guest review
i have been in this restaurant only four times during the past six months. Best experience every time. Lovely staff. Decent attitude of the staff to its visitor.
One of the visits especially confirmed the fact that absolutely any visitor for the owner (founder) of this place is for him a person and a respected person, regardless of the size of his wallet and opportunities. That time I went here only because the phone's battery suddenly ran out and there was a need to urgently recharge the battery.
Without ordering anything, as is customary, we do not allow ourselves to turn to others for help / service.
Having ordered a glass of delicious beer and informed about the need to recharge the phone, a guy from the bar staff immediately and instantly informed me about two things, namely that I had no obligation to order anything there and that their restaurant , with pleasure, will provide an opportunity to solve the problem with a dead phone.
P.S. I am delighted with those people who are able to be not only original, but also respectful towards selflessness and humanity.
That's all for today, thanks for reading!👋
I have many more such stories in my archive, given that new ones appear regularly. 🔜
Subscribe ✅, share ♻️ in your communities, write your opinion 📝!
P.S.
also, write in comments what else you would like to know about working in a restaurant, but you were always afraid to ask