I understand that, and the I.T. department at work are in this situation. I guess my main problem was the lack of communication that went a long with it and the fact they fail to see that my customer is also theirs. Just because they aren't client-facing it doesn't mean the customer service standards can be nil.

Winning accounts is what pays for everyone in the company to the lowliest little person to the mightiest; it's a team, and when one element of that team breaks down the entire team does.

I could tell them about all the hours I do, the uncomfortable things I have to accept from entitled clients and people who feel they can dominate me because we are seemingly in a position of servitude to them. I could tell them about having to deal with rejection, to see thousands of dollars go begging because I.T. didn't deliver, of weekend work, phone calls and callouts, of the constant grind to find, win and hold new clients...But I don't. I just do my job to the best of my ability expecting others to do the same.

The thing is, no one believes other people's excuses, only they, themselves, believe them. If we all went around whining about things nothing would get done. Communication is the key, and there was a lack of it and it's not acceptable.

Having said that, I do understand the pressures, I've been around for a good while.

This situation was escalated today and there will be a resolution, and probably some rolling heads. The industry I work in is well known for demanding results and that translates to accounts that trade. We'll see how it goes I guess. I was pleased to be able to communicate to the customer and attempt to re-establish the line of communication with the view to moving forward. I.T. will need to deliver.