The importance of feedback can never be overemphasized in business growth.
A lot of business owners unfortunately do not pay attention to customers criticism and feedback, hence tend to decline in their business.

Imagine your customer who patronized her friend all these years but the friend refused to adhere to her feedback and possibly from others too. Tell me how the friend would continue buying from her at the detriment of her business.

Keep up your acceptance of feedback your in your business, keep adjusting where necessary and watch your business expand beyond your wildest imagination.