Of course it had to happen to me.
Just having some "luck" to be able to also buy some cheaper hive.. after all these years.
Because I still believe in this place..
But no - my funds are just frozen and the exchange undone.
Right now, not much more to say....
Trocador is an aggregator and Godex a swap service cooperating with a lot of big exchanges.
They have quite a good reputation and are big, also with their good marketing claims on their websites.
Secure, fast, no kyc (of course in limits), trustworthy, great helpful online support.
And my transaction is stuck since 18 hours.
My side, sending the USDT, went throught the blockchain network in just seconds and has also been detected instantly by the site and also confirmed.
Now after 18 hours, they just want to refund my 1000 USDT or exchange to current rate.
Which would only be like 7k Hive instead of 12k Hive.
Because they didnt exchange earlier. Because of rate fluctuation?
I cannot recommend them any longer.
And I share my last try to move something at the support front:
Dear Godex support team,
I am a very loyal customer and quite disappointed.
There are a lot of people in modern web3 social media, which use your service after my recommendation.
Why have you not bought the Hive on Binance or any other exchange you cooperate with?
Why have you not shown an error and sent me back my USDT so I can buy at the price of nearly a day ago on another exchange myself?
If the cryptocurrency market is undergoing dramatic rate changes, Godex
may need an additional time to exchange cryptocurrency at a fixed rate.
In this case, the execution time of the exchange can significantly
increase, or the cryptocurrency may be returned to the user at the
choice of the company.
the execution time of the exchange can significantly increase, OR the cryptocurrency may be returned to the user
It is the first case.
And now we have not OR, but BOTH cases?
Funds frozen for nearly a day and now just refund?
Why not send funds back immediately or not longer than 1 hour later?
Why have you not shown an error and sent me back my USDT so I can buy at the price of nearly a day ago on another exchange myself?
Also below in "terms of use" is not counting because I am just trying to exchange from my phone, while mobile, and took this offer via your site.
Not taking advantage of any vulnerability.
Just had "luck" to be aware and liquid at the right time and willing to take your offer and get some more coins than normally.
So I am not allowed to use the service when incentives make me want to use the service?
Will this same freeze and refund happen again if I wait a little after taking the refund and it crashes again?
You have sold me these Hive already.
I can also not just undo any sell 18 hours later, indeed not at all, when I sell to someone.
This is really disappointing.
I can offer you send me 1k Hive less, 11464 Hive, which is already generous.
But not over 5k Hive less - to current prices?
And if you just undo the exchange - I can not work with you any longer, because it will just happen again when taking the next offer?
I guess you will loose a lot of loyal customers after this.
Best regards and in hope of some goodwill and fairness,
jan
Also some additional screenshots from their FAQ and terms of use:
notice the OR, also in my support mail
trocador guarantee
why do they not reimburse and compensate me?
I wont post screens of the telegram chat with trocador support, but I may say it is very amateur.. :(
Have you already experienced something similar?