Companies are expected to have policies which serves as guidelines/rules that helps protect the interest of its employees as well as their customers. There are applicable rules that oversee employer - employee relationship, that keeps the employer in good relations with the employee. Bearing in mind that before a company could hire a person, he or she must be familiar with the code of conduct of the company, non-compliance attracts a fine or dismissal from work.
There's a business term that "Customers are always right", I bet you, that's a wrong narrative, a deceitful statement business owners use to cajole their customers to keep patronizing them. I will specifically state that A Customer is not always right & COVID19 has brought out the worst in them.
In 2019, while I was working for a Tech business as her HQ Manager, I was poised with the responsibilities of daily business negotiations with customers. I took my time to study people I meet daily and not judge them by the character they exhibit whilst negotiating the price of a service or goods. I noticed they always refer me to that deceitful term mentioned above. Even when it's obvious they are wrong, but for the sake of not loosing customers and staying in business, I'd have to suppress my tenacity and sprinkle a bit of love and compassion which atimes may work and we strike a deal or you walk away, it's your choice.
I read about an employee of that was fired by a delivery company due to events that ensued between him and a white customer. The employee delivered a package and next, the white man ran out, cursing the black man who delivered the package, he kept threatening them and said "I'd whoop your black as out". The man apologized and was about leaving when the W man told him "f*k yall". That's so racist bruh. The customer narrated the story to the cops as a break-in, a threat to him and his family which is rather untrue.
It's rather unfortunate the black dude was fired for reasons I don't seem to wrap my head around.
Firing of these Essential Workers is obscene.
And oh! After so many tags, call out and mails, the recipient company issued a statement he would reinstate the fired workers, but if I were the employees, I'd think twice or rather switch jobs, it ain't worth it. That's against the policy of organizations, I'd rather sue you for not protecting my rights as your employee.
Employees battle racism, profiling at their jobs all for a paycheck. Employers should not turn deafening ears towards the plight of their employees because customers are not always right. Legal actions should be taken whenever a case of threat, profiling and racial abuses are reported by your employees.
If business owners continue ignoring cases of such maltreatment, it's on the verge of collapse, you loose your customers once the news gets to social media. We can all do better.
In the event of pandemic disease, essential workers are the true Legends and they should be treated as one. Racism has no place in our world.