About Celsius Network
Celsius addresses the financial needs of today’s consumers worldwide through a democratized interest income and lending platform accessible via mobile and desktop app. With a mission to put unparalleled economic freedom in the hands of the people, and a core belief that financial services should only do what is in the best interests of the community, Celsius is a modern earning and lending platform where membership provides access to curated financial services that are not available through traditional financial institutions. Crypto holders can earn yield on the digital assets in their account with Celsius, and can borrow fiat or stablecoins against their crypto collateral at the lowest interest rates in the space.
The Celsius team is committed to doing good and doing well. We believe in the power of disruption and the importance of decentralization to create a new system that acts in the best interest of everyone. Each member of our team brings something unique and innovative to the table, but the common thread that links us together is our passion for blockchain, equality, and leading the next financial revolution that changes the equation to bring power back to the people.
Position: Call Center/Customer Support Data Analyst
Location: Remote anywhere in the US
Responsibilities:
- Collect and analyze Customer Support Desk/Call Center data to develop actionable insights about key business questions of material interest to the lending department.
- Collaborate with the leadership of the Customer Support team to develop actionable dashboard and reports that create insight, intelligence, and forecastability.
- Create forecasting models based on both internal and external data sources.
- Perform extended research projects on particular topics of interest with a particular focus on business impact and the results of key market events and business decisions.
- Create data governance standards for Customer Support data in collaboration with the data analytics team for the consumption of the data by any other department within Celsius (i.e. compliance, marketing etc.)
- Present data findings in a narrative that is clear and easily digestible by various stakeholders regardless of their background in data analysis. This means clear charts, easy to understand statistics, strong presentation skills, and ability to think on your feet to respond to questions.
- Continuously work to Integrate new data sources and increase data quality, integrity, and cleanliness from existing data sources.
Requirements:
- 2+ years of experience in data analytics, data engineering, or a related field in a high stakes environment with demonstrated history of project ownership and execution.
- Knowledge and previous experience in the field of crypto.
- Experience with text analytics and/or natural language processing required
- Experience with Customer Support/Call Center analytics required
- Must be fluent in data analysis to filter out noise and deliver actionable insights
- Excellent Python skills with aptitude in data analytics packages such as pandas, numpy, sk-learn, and others.
- Excellent Tableau skills both in terms of technical competency and design aptitude.
- Excellent SQL skills
- Excellent written and verbal communication skills in a narrative story format with a business mindset.
- Interest and Passion for Celsius’s mission
- Knowledge and experience with blockchain technology and the crypto ecosystem.
- Meticulous attention to detail
- Strong multi-tasker; Strong Ownership of a wide variety of tasks and responsibilities
- Must take ownership for results and rapidly experiment and iterate to match a changing company.
