Hi guys. Thanks for tagging us. We very actively monitor mentions on all social media, so it's strange we missed you tagging us about the issue you had.

First of all, we appreciate all feedback and always work to improve our UI/UX based on what our users tell us.

Regarding not being able to order a card without buying some crypto first, this is not exactly what is intended. Bear in mind that first and foremost, Zypto App is a multichain defi wallet. All of the payment services are layered on top of that. In order to prevent card issuing spam (yes it's a thing!), we check that the user has at least enough balance in the app for the initial load of $10.

We'd be very interested to get more information about the glitch when buying Hive. We work with Onramper, an on/off-ramping aggregation service, so availability will vary (a lot) from region to region.

For future reference, while we do monitor for mentions, you can't beat our live support agents on the chat bot either through the Z menu item on the app or on Zypto.com

Once an issue is registered with them, it is recorded and shared with the development team and/or management, depending on the type and severity of the issue.

Looking forward to continuing to improve Zypto together with you and the rest of the community 🤝