Sometimes, sorry isnt enough to fix what we did. No matter how much we try to compensate, some damage is permanent.
A similar thing happened to me. Wait a minute, not something emotional, like a breakup or so, hahaha. Usually, we do use these kinda lines in personal relationships or so. I might have shared about a ticket crisis or a syndicate in one of my previous posts. This is one of the extended versions of the problem eradicated from there.
So the thing is, I'm with my mom. Got no tickets, so had to manage one from a third party. Nowadays, we need to buy online tickets. So I had to pay extra to the guy from whom I got the tickets; that's not an issue, as I was able to manage the tickets. But the real problem arose when I checked for the ticket status before getting on tain just when the train was set to start. Our ticket was cancelled via the guy who actually purchased it in the first place, officially, it was under his name; I just purchased from him, but it was still under his control. He sold the ticket to me, and on the other hand, cancelled it from the system and took a refund from there as well. I was blank, without a ticket, we won't be able to do the journey, and no train apart from a waiting period of 6 hours at least. I texted the guy, called him, sent him the screenshot,s and just asked why he did this. I got no response from there.
Without letting her know about the mess, I started walking toward the train, and was looking for an accommodation on the train because we must make the journey anyhow. And finally, I could find another guy from the train who sold tickets for 2x the price. No problem, we had to make the journey, so we did.
The fun part is that the guys replied after half an hour. He was new to theline ticketing system, and he claimed that he had mistakenly clicked on the cancelled button, but it didn't show him a cancelled status at that time, so this misunderstanding happened. And he was saying sorry over and over again, and gave me back my money. In the past, it happened again, and that was the reason for my check before boarding the train. Same, female with me, she pirched from a woman. That woman handed us the ticket, but didn't know that her husband had cancelled and took a refund from the system. That day, we had to make the journey standing, three hours straight on public transportation. That guy also asked for an apology and refunded us the money.
It's not about the apology or the refund, not even something extra. It's about the hassle, you are set for the journey, and at the very last moment or after boarding the train, you get to know that you don't have reserved seats to sit. Now make the journey standing; this hassle can never be replaced with an apology or refund. Because we didn't choose to make the journey standing, nor the hassle.
So yeah, that was the thing, this time, I did check before stepping in, and so was able to fix it somehow, otherwise it would have been terrible like the incident in the past. People are so careless that the tiniest of their such actions can make someone else suffer a lot.