Exactly what was the message you received from them? Did you follow instructions, and reply? I'm sure this could be resolved in only a few minutes, if we could figure out what is going on. Your writing and pictures are good :)

Personally instead of focusing on what might be allowed or overlooked for others and hoping for the same, I just try to raise the bar for myself. Not only does that prevent misunderstandings, it makes me a better writer (hopefully)