We've responded to this question many many times, but let's go again!

Our integrated on/off-ramping aggregator service in turn works with many companies around the world, but not all assets are available in all regions.

We have live support agents available both on the website and through the app as well as trying to keep up with dozens of other communication channels, so "we won't tell you why" isn't really a fair assessment of our willingness to respond to questions!