The idea was to connect 4 parties
- The new users
- The person or service that referred them (most important connection)
- The whale who gave the user the gift of a free account
- The platform that made it all possible.
Perhaps did not at first do an amazing job at indicating the beneficiaries to people at the beginning we perhaps wrongly assumed they would check the beneficiary indicator while writing a post where they could change things. But it does now show them when they start a post.
Also we have always gave them a way to remove automated beneficiaries from their account and have recently made it easier for them to find this setting.
New users agreed to use a service (hiveonboard) that paid for their account in return asked for something that likely will NEVER pay back what hiveonboard facilitated at 1%. All the while never forcing it upon them (because that's not possible on blockchain) but we also gave them an interface to change it at will.
Also accepts that our relationship as a referrer to people who come to the site without another referrer hasn't been a perfect relationship... we provide a nice site for them of course but as a referrer we are hoping to help them more by providing a delegation system. But it's a lot of work and still not done.
RE: State of Onboarding: Increased Account Demand vs. Limited Resources