"Human beings are emotionally complex beings, and the complexity of human language makes it challenging to analyze desires, intentions, preferences, and opinions. So AI and machine learning models can sometimes fail to arrive at the correct deductions."
Getting reviews is always a good thing, sure, but how do you find the valuable feedback amongst all the noise? This article about sentiment analysis, featuring our founder, might just give you the answers you need.
Read here: https://www.hotjar.com/user-sentiment/analysis-process/
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