They did explain that. Getting DDOSed by a botnet of over 250,000 computers would tend to bring most sites down. Agreed, the Telegram chat descended into chaos and should really have been muted. However, I'm sure the team had other issues on their mind at that point. They did give bonus tokens to everyone who had their KYC verified and couldn't get in by way of compensation.

I had planned to buy at ICO but couldn't because of the technical issues. However, I received my compensation tokens and have bought twice since then. It is a project that I think has a very bright future. They are continually making good progress and are good at keeping people informed. Despite the chaos during the ICO, they are still one of the best ICOs to have been launched on NEO.