Personal needs:
- Consultation with experts - a person who has no knowledge of the subject will enter groups and will find out
- Personal questions - openly or implicitly, be able to enter the knowledge community and post questions to learn about a particular subject.
- Tutorials - There are now a lot of tutorials that are performed in knowledge communities
Enterprise Consumers:
- Sharing - sharing knowledge among people with similar characteristics - so you can learn a lot and get a very broad brainstorming session.
- Recruitment - Through the knowledge communities, organizations can recruit quality people who are more similar to the organization's Danna.
- Conservation - People like to belong to a group. When they belong to a group they feel empowered and therefore better at work. Through knowledge communities we can maintain good organizational power.
Personal needs:
Source of information - for each information there is data on the person who entered it so if we have any questions we can contact him.
One location - All information is in one clear and defined location. There is an ability to access that wiki through the internal network of the work, in any situation where knowledge needs to know where to turn.
Availability - The information is accessible and can be accessed from anywhere and at any time.
Organizational needs:
One version to the truth - when concentrated in one place defined prevents duplication and misunderstanding.
Preserving knowledge - there will be no dependence on people who possess knowledge because all knowledge will be concentrated and documented in one place.
Acceleration in the production of knowledge - it is possible to fill in studies that are still being done, and are not complete until the end, so that the information increases faster and if someone needs only the part that is available.
We choose to use organizational wikis when the organization wants to create a source of knowledge for the organization's employees. A kind of encyclopaedia in which all the concepts of knowledge of the organization. The wiki is a reliable and reliable source of knowledge with one version that is updated frequently. Therefore, we will solve problems that we have encountered in the past.
On the other hand, when we want to involve external factors and obtain an external opinion, we will use a knowledge community, especially for new problems that the organization has not yet encountered.