Welcome to Steem! I am so glad that Hive account@brittandjosie was able to help with this situation. It can be rather frustrating, but there is always someone willing to help. I do hope you were able to get your situation remedied.

We wanted to let you know, we have given you a 100% upvote, are now following you, and are introducing you to everyone we know. You can visit our post HERE.

Welcome to the SteemIt Community.
Britt & Ren