Dear gchan129,
Iota is reall great. Extremely good idea and good team but they have a lot of problems which should be solved. And yeah, their wallet definitely needs to be more user friendly.
However, you need not to wait that long for your withdrawal to be confirmed. There are some tricks to fasten the whole progress - but if you got bad luck you still could have to wait a few hours.
All in all, iota is a nice project. I hold iota and will hold it. Hopefully they solve the problems asap.
Yours truly,
Gandalf The White