It happens for the first time
When you browse web for working cryptocurrency exchanges, it may be pretty easy for you to understand that most of them have a lot in common, but amount of differences is much bigger. However, it is pretty easy to understand that all these platforms has one significant issue: they do not want to communicate with its clients.
There are a lot of questions about the customer issues on official social media projects or in official forum threads. In most cases, platform representatives have the same answer: you need to contact our support to solve this solution. Some exchanges even close options for reviews and commenting in social media, because they do not want to get any negative feedback about their work. Main thing is that you need to improve your work instead of hiding negative comments about it.
Nevertheless, when you try to contact support, you understand that you cannot make a call or start an online chat with platform representative. Only option is sending an e-mail with the description of your issue. Usually, it takes up to 5 working days to get answer and the answer may be similar to “we need more data about the issue”, so you have to send data and wait for five days more. If it is weekend, you are not able to solve any urgent problems, so why do cryptocurrency exchange users should work in such conditions? IronX is here to increase the quality of customer support by several times and make other market representatives of market to follow such a high level.
Changes that should be made
Now the only reason for exchanges to deny the need of customer service improvement is greed and lack of planning experience. When person buys something, this person needs to be sure that there is a chance of getting help in case of any troubles. It is the market rule and you may read some researches to become sure that people prefer companies with higher prices, but stable support over companies with low prices, but poor support. IronX is the only platform within the entire cryptocurrency market that understand it, so the chances for success is pretty big, since there will be no real competition.
IronX can be sure that every their problem will be solved in the shortest possible terms. If you will found out more about IronX, you will understand that company had been working on market for significant amount of time and customer support is one of its main competitive advantages.
In the same time, IronX token holders will get even more benefits. First off, they will get access to the better terms of usage: fees will be slightly lower for significant amount of time. Moreover, there will be a lot of discounts for trading operations, so traders will prefer IronX tokens to pay fees. That is why it is clear that demand of IronX tokens will grow dramatically in accordance of audience growth. Do not miss your chance to become a part of this project!
Website: https://ironx.io/
Whitepaper: https://ironx.io/IronX_WP_Version_1.2.pdf
Bitcointalk ANN: https://bitcointalk.org/index.php?topic=5059654
Twitter: https://twitter.com/IronXExchange
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Author: https://bitcointalk.org/index.php?action=profile;u=1618122