This is me venting. Sometimes I really get pissed off being a resident of Nairobi, Kenya. Hardly a month goes by without having black outs. Worse still, they are not forewarned, like no issue of notice and more often considered a normal situation. I work from home, practically everything I do is online. Internet access is my life blood, it doesn't happen when my wifi connection is out due to a power surge.
I have been in a black out for more than 16hours up until now. When you call the customer care people, all they do is take your address and ask you to be patient. It's really not one of my virtues when I have things to do. Not every household can afford power back up generators. I remember a time we were in a black out for three consecutive days. The food stored in the freezer goes bad, small businesses that rely on electricity can't do business.
The government does not realize how much revenue is lost due to power surges. Worse still, there has been numerous complains about overcharge in bills. Just because Kenya Power & Lighting Company is a monopoly does not necessarily mean that Kenyans have to be punished by being given substandard services. I am so fed up with this habit. Someone should be held accountable.