what was originally planned Kangtaa for only two hours of digital currency trading platformKraken most popular, turned to the plight of several days, and emotionally volatile journey to customers.On January 10, Kraken announced that he would update the system that would include all existing systems. However, no one expected a break for several days, and Kraken saw many obstacles during the update process that lasted more than 48 hours.The most important problem in that situation was the lack of communication with customers where Kraken remained unbelievably calm on his official Twitter account during the ordeal, and he did not sing even once during the prolonged interruption. However, the Kraken Status page has been kept up to date and users are constantly informed about the progress of the update - including accurate details such as how the developers were " sipping coffee ".This, of course, did not prevent the media wave from expressing doubts about the situation, causing widespread panic, as many began to believe that it was probably a case of piracy. As the area of encrypted currencies is not strange to the operations of trading platforms, as millions have been lost in the past between the accident Mt. Gox in 2013 and Bit Stamp's breakthrough in 2015, and even the breakthrough of Bitfinex in 2016.
Although users have taken to social media to express their anger, staff member Max Kaplan took a stand to make a little clarification, " Kraken has never been hacked and is still unbreakable." He also admitted that the team "faces a problem with modernization," but assured customers that their holdings are still safe.One of the status updates on 12 January from Kraken, acknowledged these flaws - " Yes, this is our new record of service downtime since we launched in 2013. No, we are not proud of that ."Fortunately, this ordeal ended with the recent update just a few hours before the Kraken team.Kraken reopened their doors again and announced free trading until the end of the month. According to the update, the downtime was due to replacement of legacy trading engine, and problems came along with the migration. A blog post has been announced over the next few days, which will provide more details about service interruption, as well as plans to improve customer experience on the platform.