Emotional Intelligence: is the ability to manage ourselves and our relationships effectively.
Source: https://goo.gl/1mHtFx
This consists of four fundamental capabilities: self-awareness, self-management, social awareness and social skill.
Each capability, in turn is composed of specific sets of competencies. Below is a list of the capabilities and their corresponding traits.
Self-Awareness:
Emotional self-awareness: the ability to read and understand your emotions as well as recognize their impact on work performance, relationships and the like.
Accurate self-assessment: a realistic evaluation of your strengths and limitations.
Self-confidence: a strong and positive sense of self-worth.
Self-Management:
• Self-control: the ability to keep disruptive emotions and impulses under control.
• Trustworthiness: a consistent display of honesty and integrity.
• Conscientiousness: the ability to manage yourself and your responsibilities.
• Adaptability: skill at adjusting to changing situations and overcoming obstacles.
• Achievement orientation: the drive to meet an internal standard of excellence.
• Initiative: a readiness to seize opportunities.
Social Awareness:
Empathy: skill at sensing other people’s emotions, understanding their perspective and taking an active interest in their concerns.
Organizational awareness:
The ability to read the currents of organizational life build decision networks and navigate politics.
• Service orientation: the ability to recognize and meet customers’ needs.
Social Skill:
• Visionary leadership: the ability to take charge and inspire with a compelling vision.
• Influence: the ability to wield a range of persuasive tactics.
• Developing others: the propensity to bolster the abilities of others through feedback and guidance.
• Communication: skill at listening and sending clear, convincing and well tuned messages.
• Change catalyst: proficiency in initiating new ideas and leading people in a new direction.
• Conflict management: the ability to de-escalate disagreements and orchestrate resolutions.
• Building bonds: proficiency at cultivating and maintaining a web of relationships.
• Teamwork and collaboration: competence at promoting cooperation and building teams.