you might be evaluate to have led lost on sale but the questions you need to ask yourself has a salesman. this are very important to learn about you losses; was my selling attitude pleasant?, did you show an interest in the customer?, did i unsell the customer by to much talk?, did you show the customer any additional items, including alternate products of a better quality and higher pace? etc.
salespeople should review their own performance particularly after losing a sale, they can learn what happened whem do make a sale, many people are not good at introspective, self critical and with themselves.
alot can be learned and sales performance certainly improve, get in habit using a checklist one presented here regular to help you personal sales analysis and customer objections complaints negatively.
- obtain valuable customer feedback on products.
- assess costomer attitued to cumpany policies.
- address coustomer need that were not proviously identified.
customer complaints can be good selling opportunity, here are few method in handling customer complaints;
- be a good listener.
- let them get it of their chest first.
- making a quick decision.
- setting a point.
- what are there satisfied.