I have to remember this even with my 11mo old. He gets tired and grumpy and doesn't know what he wants, and if I get frustrated too, it makes everything worse. The best thing to do is look him in the eyes and ask him whats wrong, then just hold him and tell him I'm sorry he's upset and that its ok. I know he gets frustrated being in the stage between understanding so much and talking so little.... this ALWAYS calms him down, so he can give me better cues to let me what he needs. Thank you for this pos, its a great reminder that peaceful parenting really does work :)